Freshness Guarantee

At Luz A Flowers, we take pride in creating fresh, high-quality floral arrangements designed with care and attention to detail.

We are committed to delivering flowers that meet our quality standards and arrive in excellent condition.

Our Freshness Commitment

With proper care, most fresh flower arrangements are expected to maintain their beauty for approximately 5 to 7 days or longer, depending on the flower varieties used.

Because flowers are natural products, longevity may vary based on:

• flower type,
• environmental conditions,
• temperature,
• and care provided after delivery.

Floral Care Recommendations

To help extend the life of your flowers, we recommend:

• keeping the arrangement in a cool area away from direct sunlight,
• avoiding extreme temperatures,
• refreshing the water regularly if applicable,
• and following any care instructions provided with the arrangement.

If There Is a Problem With Your Order

Customer satisfaction is very important to us.

If you are not satisfied with the freshness or quality of your arrangement, please contact us within 24 hours of delivery and include:

• your order number,
• photos of the arrangement,
• and a brief description of the concern.

Our team will carefully review the situation and, when appropriate, may offer a replacement or another suitable solution.

Natural Variations

Please note that flowers are seasonal and natural products. Variations in bloom size, color tones, and flower appearance are normal and should be expected.

Contact Us

If you have any questions regarding your floral arrangement or flower care, we are always happy to assist you.